Common questions

 

Why Oh My Giddy Aunt?

Oh My Giddy Aunt began selling original designs online in 2003. Over the years the custom-made range expanded to include traditional keepsakes for each of life’s milestones, and the creations of other giddy-minded designers to tell personal, traditional, whimsical or imaginative stories. Oh My Giddy Aunt's growth is thanks to the happiness of many repeat customers, and their friends, and a life-long commitment to the importance of precious keepsakes in the stories of our lives.


When will my order be despatched?

Ready-made items are usually in stock and many Giddy Goodies can be despatched next day if urgently needed.  Some are personalised and take another day or so, and others are custom-made and may take 3-5 weeks.  Individual Despatch Times are listed with each product description. If your order is urgent please contact us first or tell us when you order and we will do our very best to meet your timeline or let you know if it isn’t possible.


What are my delivery options?

Delivery times will depend on the Postage Option you choose (Express or Standard) and where you are in Australia or the world. All delivery options are guaranteed and very secure. If you join our newsletter list you will also receive discounted postage. Please see Postage Information for further details about discounts, and delivery options.


How can I pay for my order?

At checkout you can choose to pay by secure Credit Card or PayPal. Order processing begins when payment has been received. Please see Payment Options for further details.

 

Do you guarantee your jewellery and keepsakes?

Oh My Giddy Aunt’s reputation rests on the quality of our products. All of our original designs, and many other pieces in the range, are made in Australia by master jewellers and manufacturers who have been in the business for over 30, 40 or 50 years. Our gold jewellery is solid 9ct or 18ct gold and our sterling silver jewellery is 925 – we do not sell plated jewellery (with the exception of a couple of baby brooches and bracelets that are clearly marked).  All jewellery and keepsakes are covered under our guarantee of quality.  Please see Guarantee and Terms for further details.


 What is your return policy?

We work hard to make sure we have happy giddy customers who will come back again. If there is any reason you are unhappy with your purchase, please contact us and we will make you happy! Please see Guarantee and Terms for further details.


 Do you Gift Wrap?

All Giddy Goodies are beautifully gift-presented and ready to give in boxes or bags and bows that allow you to take a little peek first before you give it away! Should you so desire, you can also request free Gift-Wrapping or our Pressie Direct service. We do not include invoices with parcels.


 What does Starting Price and Custom Price mean?

Many Giddy Goodies are available in a variety of metals or have personalising options. The final Custom Price is calculated as you add any options to the Starting Price.


Is my information secure on this site?

All personal details and information you provide is totally secure and confidential. Your personal information and email address will never be disclosed to others. Our online payment system is managed by SecurePay. Please see our Privacy Policy for more details.


What do I do if I need help choosing?

Please let us help. You can shop by product Type, Theme or Style,  Special Occasion suggestions, or the Search Bar will also show you a fabulous list based on your keyword search. If you can’t decide, Giddy Gift Vouchers are always well-received, or contact us by email and we will be delighted to send you some personal suggestions. If you can't find what you are after please let us know, your Giddy Aunt's Bottom Drawer is very deep and we are sure to have it somewhere for you!


How can I keep up to date with new Giddy Goodies?

Please join our Email Newsletter, Facebook Page, Instagram or Blog. We’re always coming up with new ideas and we’d love to share them with you.

 

Can I leave a Review?

Yes please! Oh My Giddy Aunt's success is thanks to repeat customers who tell family and friends. Your review lets others know that this is a real business, run by real people who really do care about keepsakes and the happiness of our customers.  You can find the review buttons on the bottom of each product page on this website, or reviews can also be left on our Facebook or Instagram.



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